Privacy

www.dundeeadvice.org will ensure that any personal information that you supply to any of the organisations listed in the agency search is treated in a confidential manner.

We aim to:

Ensure that any meetings conducted with clients are held in a private interview room, or in their own home in appropriate circumstances, If any other party is present (e.g. in relation to Health & Safety policies) their role will be clearly explained to the client.
Obtain written information from clients to approach any other relevant third party.
Ensure that any documentation pertaining to clients is stored securely.
Discuss our clients' financial and personal circumstances only with relevant parties.
Inform the client, that if they disclose any criminal activity in relation to their financial affairs (e.g. fraud) we reserve the right to withdraw from the case unless full disclosure is or has been made to the party wronged. In such circumstances the client is advised to take appropriate legal advice.
Destroy any paperwork relating to the case in accordance with Data Protection legislation.
Maintain computer records in a secure manner with restricted access in accordance with Data Protection legislation.

NOTES

Our duty of confidentiality extends to the personal and financial affairs of our client. Our staff will not solicit any information from clients, which is not relevant to the provision of advice. Clients will be discouraged from volunteering information that is not relevant to his or her case.

If a client reveals information about the commission, or the intention to commit, any criminal act not connected with his or her case, the officer will be obliged to report the matter directly to the police or other appropriate agency.

DATA PROTECTION ACT 1998

In order to help you with your problems, we need to collect certain information from you, to ensure we deal effectively with your case. This may include sensitive personal data (including health information), which we will use to ensure that we can meet your access needs etc. This will be discussed with you beforehand.

In order to improve service provision we would like to collect social data in this area. When using this, we will not divulge any details, which can identify you. In order to comply with The Data Protection Act 1998, we need your permission to hold this data. We would be happy to reassure you about which data we collect and the way it will be handled; if you are not happy with the situation, you do not need to sign the document authorising collection of this data. As long as we hold the necessary information to proceed with your case, you will receive the same level of help from our service. Even if you do agree to allow us to hold the information, you can withdraw your consent at any time during our involvement with you.

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Section Links Home Dundee Advice History Search for Advice Find Advice In Your Area Related Links Advisers Forum Finance For Life Search the Directory Redundancy Info Download Adobe Reader	CONFIDENTIALITY POLICY www.dundeeadvice.org will ensure that any personal information that you supply to any of the organisations listed in the agency search is treated in a confidential manner. We aim to: Ensure that any meetings conducted with clients are held in a private interview room, or in their own home in appropriate circumstances, If any other party is present (e.g. in relation to Health & Safety policies) their role will be clearly explained to the client. Obtain written information from clients to approach any other relevant third party. Ensure that any documentation pertaining to clients is stored securely. Discuss our clients' financial and personal circumstances only with relevant parties. Inform the client, that if they disclose any criminal activity in relation to their financial affairs (e.g. fraud) we reserve the right to withdraw from the case unless full disclosure is or has been made to the party wronged. In such circumstances the client is advised to take appropriate legal advice. Destroy any paperwork relating to the case in accordance with Data Protection legislation. Maintain computer records in a secure manner with restricted access in accordance with Data Protection legislation. NOTES Our duty of confidentiality extends to the personal and financial affairs of our client. Our staff will not solicit any information from clients, which is not relevant to the provision of advice. Clients will be discouraged from volunteering information that is not relevant to his or her case. If a client reveals information about the commission, or the intention to commit, any criminal act not connected with his or her case, the officer will be obliged to report the matter directly to the police or other appropriate agency. DATA PROTECTION ACT 1998 In order to help you with your problems, we need to collect certain information from you, to ensure we deal effectively with your case. This may include sensitive personal data (including health information), which we will use to ensure that we can meet your access needs etc. This will be discussed with you beforehand. In order to improve service provision we would like to collect social data in this area. When using this, we will not divulge any details, which can identify you. In order to comply with The Data Protection Act 1998, we need your permission to hold this data. We would be happy to reassure you about which data we collect and the way it will be handled; if you are not happy with the situation, you do not need to sign the document authorising collection of this data. As long as we hold the necessary information to proceed with your case, you will receive the same level of help from our service. Even if you do agree to allow us to hold the information, you can withdraw your consent at any time during our involvement with you.

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